Ordering a service
If you know what want then you can book and pay online. After your payment is received we will send an E-mail with the local greeter information and/or emergency contact numbers. If you are not quite sure what service you want, then click “ORDER NOW” and complete the enquiry form. We will reply with a quote and service description.
Making a payment
Payment is required before the service (just like airlines). Payment can be made using a credit or charge card. Your credit card information is entered by you, by your travel booker or by the cardholder into a secure website operated by a PCI compliant gateway. PayPal account holders can use PayPal. We will add a payment processing fee of 4% to the total cost of your services. Cash on the day is never accepted or requested. For large transactions we can accept payment by Bank / Wire Transfer.
Changing a booking
You may change a booking through the booking tool or by E-mailing us. If you make a big change to or cancel a booking less than 72 hours before the service start time there may be a change fee. For very short notice cancellations, no shows, service not claimed or service is declined, the change fee will be up to 100%.