VIP Arrival Services

Making your arrival easier

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What is this service?

On Arrival: you will be met at the air-bridge; escorted to and through quarantine, visa on arrival, security and immigration, escorted through customs checks, helped with your customs-cleared bags and taken to your driver, car desk or hotel rep (on reaching which is the end of the arrival service).

Do you need any other information?

Normally not:  we will have enough information form the booking form. But it is very helpful for coordination to have passenger or driver’s mobile cell number.

Does the service include being “fast-tracked” through immigration?

It depends: often we are able to use a special lane or negotiate special clearance with the duty immigration officer. In every case our staff will use their airport knowledge and local contacts to make passing through the airport as fast and easy as possible.

Can all terminals be served?

Usually yes: we can meet and assist you in all International terminals at the airport (except sometimes the “low cost budget” terminals). We can usually meet and assist you in the Domestic terminals providing our staff have domestic terminal passes.

Is there an overnight surcharge?

Usually no: in the great majority of airports there are no extra charges for late night service: but in some (like Hong Kong, Indonesia, Seoul) there is a surcharge. We will tell you whether it will apply when you book

Is there “short notice booking” surcharge?

No.  We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.

VIP meet & assist. First Class service at the start and end of every flight.