On Arrival: you will be met at the air-bridge; escorted to and through quarantine, visa on arrival, security and immigration, escorted through customs checks, helped with your customs-cleared bags and taken to your driver, car desk or hotel rep .
Our greeter staff will use their airport knowledge and local contacts to make passing through the airport as fast and easy as possible. Often we are able to use a special lane or negotiate special clearance with the duty immigration officer.
Usually yes: we can meet and assist you in all International terminals at the airport (except sometimes the “low cost budget” terminals). We can usually meet and assist you in the Domestic terminals providing our staff have domestic terminal passes.
Usually no: in the great majority of airports there are no extra charges for late night service: but in some (like Hong Kong, Indonesia, Seoul) there is a surcharge. We will tell you whether it will apply when you book
No. We accept late orders and we do not add a surcharge. We will do our very best to arrange and confirm any order that is received less than 48 hours before service time. If it is not be possible to find a greeter in time, an immediate and full refund will be made.