About us

Fast Track Meet and Assist is an airport focused service business.  It manages tailor-made solutions for passengers passing through busy airports, giving extra help to make a successful connection, a fast arrival or a smooth departure.  All Fast Track’s services start or end in the secure airside area of the terminal at the air-bridge (gate, jetway).

The special services that are provided by Fast Track enable air travelers to pass through check-in, security, immigration and customs in the fastest possible time and with the minimum of fuss. Having an personal airport assistant with you eliminates problems in busy or strange airports when moving between the aircraft and your vehicle.

Fast Track is a British owned company, and the Meet and Assist operations are managed by an international team of experience Asian travel executives. The business started in 2008 serving just Indonesia and Thailand, by 2010 had expanded to include other major South East Asian airports.  Now Fast Track covers all international airports in the Asia-Pacific & Middle East region & around 50 major airports across Africa.

As well as Airport Meet and Assist, Fast Track also offers Chauffeur and Lounge services as add-ons or standalone orders.  In 2014 Groundbooker developed the leading Meet and Assist online booking tool & a set of booking aides.  Groundbooker & Fast Track is a member of Asia’s leading Travel Association, PATA.

Meet Our Management Team

C. M. Pollard

Director & Founder

General Manager Thomson Tours, Asst to Chmn Princess Cruises; Commercial Dir P&O cruises. Asia based since 1993. Owner Groundbooker Ltd

Pat Nudchanart

Chief Operating Officer

Finance Mgr STAR TV Thailand. Training Mgr Tesco Lotus Group. Manager of AusAID; an Australian Embassy funded Anti Trafficking Project.

Sam Chanachai

Director & General Manager

Director of Groundbooker Ltd. Country Manager Thailand. Vendor Manager GroundAsia & Burgundy Global (Asia). Owner Panoptica Ltd. Meet & Assist

Erickson Karyadi

Duty Manager

Country Manager Indonesia. CEO of JakartaVIP.com executive security and Indonesia Airport Services. Owner P.T. Indonesia Abadi Semesta.

Jerome Leon

Senior IT Adviser

Opns Mgr of Technology & Projects TWP Digital Singapore. Previously Opns Mgr yQ meet & assist. Currently an independent IT travel consultant.

Glen Elliot

Night Duty Manager

Travel and Teaching positions in UK, Spain, Malaysia, Indonesia, Peru, Mexico, Brasil, Portugal, Italy. Online educator & language coach. UK based.

Our Team

At Singapore Travel Show

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