Refund Policy:  Any Major Change or Cancellation of a flexible full normal price service that is received more than 48 hours before the Service Start Time will not incur a change fee penalty and/or will be refunded in full.  Any Major Change or Cancellation for a flexible full normal price service received less than 48 hours before the Service Start Time will incur a late charge of up to 100% of the service price

Service Start Time:  The service start time is the airline’s scheduled time of arrival (STA) or scheduled time of departure (STD)

Refund Policy for discounted services:  If the price paid was a discounted rate (eg a “Super Saver”, “Early Bird” or any other discounted offer rate) then the terms of that discount offer will apply and will supersede these terms and conditions.

Major Change:  A Major Change is an amendment which results in the need to rebook a service and includes, but is not limited to, (i) a change of date (ii) a change of airport (iii) or change of service start time of greater than 3 hours (iv) a change of flight number requested less than 3 hours before scheduled flight time (v) a reduction in the scope or value of the service and/or the number of passengers being served

Notification of changes:  It is the passenger’s or their travel arranger’s responsibility to let us know by Email of any change to their booking, including if a flight is retimed or cancelled for any reason.  Any such change notification that is sent by Email to us during our normal business hours will be deemed as received at the time it was sent.   Any change notification that is sent to us outside our normal Business Hours will be deemed as being received at 08:00am on the next Business Day

Business Hours:  Our normal business hours (during which orders and notifications are deemed received) are 08:00am - 23:59pm Malaysia Time

Unavoidable changes:  We are not responsible for the impact of unavoidable acts of nature occurring 48 hours or less before the service stat time (i.e. Force Majeur events) whether or not due to weather, air traffic, or flight cancellations, and that results in delay, re-routing, missed connection, cancellation, and/or knock on effects.  Our cancellation policy applies to any and all Major Changes and/or service Cancellations whether avoidable or not.

Extra Passengers and additional services:  Unexpected additional passengers will normally be served if requested by the booked lead passenger, where possible, where allowed by border control, and providing the lead passengers signs and/or agrees to the service change request and accepts the additional charges.  One unexpected additional passenger will be charged at the full one person) rate for the service provide. (two unexpected extra passengers at the full two person rate and so on)

Special local notes: These will be advised during booking and supersede these terms and conditions.  Special terms apply for Police Outrider and Executive Protection services. We strongly recommend passengers take out insurance to cover non-refundable cancellation and change fees.

Full Terms and Conditions:  these can be found here:   https://asiafasttrack.com/terms