What is a VIP Airport departure service?
Two hours before scheduled departure time, our VIP Airport Departure service team will be waiting at the entrance of the departure terminal building or at the agreed meeting point. You will then be assisted through security, check in, customs and immigration; and finally taken to your airline or member lounge and/or to the departure boarding gate.
What information do you need?
It is very helpful for coordination to have the passenger and/or his driver’s local mobile number: then we can make sure the handover is smooth. Also, if you will arrive earlier or later than planned, do let us know and we will get our VIP Airport Departure team prepared to meet you when you reach the airport.
Will I always be fast-tracked?
Our greeter staff will use their airport knowledge and local contacts to make passing through the airport border control checks (security and immigration) as fast and easy as possible. In many airports we are allowed to use special lanes and procedures to reduce the time taken and/or lining up in long queues
Can all terminals be served?
Yes. We can meet and assist you and provide the full range of VIP Airport Departure services in all International terminals. In a few airports the low cost terminal may have a restricted service. We can also give a VIP airport service in most Domestic terminals for help with connections, arrivals or departures.
Is there an "overnight" surcharge?
No. In the great majority of airports there are no extra charges for late night or early morning meet and assist services. But in some places (like Hong Kong, Indonesia, Korea) there is a small surcharge for overnight assistance. We will always tell you whether it will apply to your order when you inquire or book.
Is there a “short notice” surcharge?
We do accept late orders (less than 48 hours before service) and we may add a surcharge for that. We will always do our very best to arrange and confirm a late orders. If it is not possible to get staff or official approval in time, an immediate and full refund to your card will be made.