Why do bookers choose our airport assistance?
Customer Comments
Airport Assistance bookers and travelers like our Airport Fast Track services. This is what some of our regular customers have commented on their Fast Track airport experience with us…
Secretary
“…Dinesh confirmed everything went very well! I love this service. It lets me sleep at night!…”
Low Cost Airline Passenger
“…Everything was great again with this departure, very smooth. Thank you so much for your assistance with this…”
Passengers in a hurry
“…Thank you so much. With this kind of quick service, I definitely will use you again…” (Feb 2019)
Emergency Help
“…Phillip your company did a wonderful job!! I talked to Jude several times as they were diverted to Wellington and would not had made the flight without his help. Every flight was full for days ! I cannot tell you how happy I was for your service!!! Jude did a great job! Thank you again!…” (Jan 2020)
Single Female Traveller
“…The person that met me was outstanding. Thank you kindly – it was great…” (July 2018)
Business Travel Agent
“…Thank you again for today’s service. Yes, the clients commented that everything was very smooth and they did use the word perfect…” (Sept 2018)
Passenger in an new airport
“…I met with Jason and he had very efficiently taken me through all the processes and speedily too. Looking forward to using you again…”
Mice Affinity Group User
“…Thanks for all your help during our recent trip to Vietnam. It made our trip very easy…”
Departing Elderly Couple
“…We are at the gate. the greeter was lovely. Very easy process. Thank you…”
Executive Assistant
“…I wanted to thank you for the seamless arrival service for Eric today – he appreciated it a lot! As he travels to Shanghai regularly, you can be sure we will soon book your services again…”
US VIP Agent
“…Just want to send a BIG THANK YOU for giving excellent service to our client, Mr. S. He sent me the following in an email:” The meet and greet in Tokyo was invaluable. I would never had made it on my own.Please pass on to the greeter my thanks and appreciation …” (Japan – Nov 2024)
US VIP Agent
“…Philip: we have received the following feedback from our client and we gladly share it with you. Ambassador John Bolton said the guys who met him at the airport were excellent and he’s very happy … so Job well done!!, Thank you for your support with this high profile client!…” (Japan – Feb 2020)
Business Traveller with bags
“…Dear Philip, I wish to commend the arrival service your company provided. I wish to compliment the greeter who assisted with my bags; he smiled a lot, seemed happy, and took care to look out for me as we made our way to the hotel car.. I also wish to comment that the electric cart service from the airport gate to immigration was much appreciated as it was a long distance and I was very tired. I will use your service again….” Rob (India – March 2022)
Family Group
“By the way, our Greeter, Ms, Yoshida, was phenomenal!!! I was so grateful to have her help. She was incredibly professional and very helpful. She went above and beyond for us and was easy to communicate with.” (Japan – May 2023)
Personal Assistant
“….I refer to this service Mr & Mrs W. They were very happy with the service. I’m passing on their words. “ First of all I would like to say thank you. We have recently returned from the Maldives and we’re extremely happy with the VIP services you arranged for us ” … (Maldives Dec 2023)
Private Traveler
“… Dear Philip, Thanks for your reply; it is comforting (and surprising) to learn that the company’s CEO actually reads customer comments….Your reply and gesture give me confidence that I can trust your company to do what is right – thank you!…” (Australia Sept 2023)
Private Passenger
“… It worked very well yesterday and your driver did perfect! Aldo …” (Dubai July 2023)
Holiday Passenger
“…Everyone was great! Love your service!! 5 stars!!…” (Thailand Mar 2024)
Family Booker
“…I just wanted to extend my Thank you and feedback. My mother really liked the service and I would like to give a testimony / feedback for the same. Thank you once again and will definitely recommend and use your services again !..”
Airport Transit Hotel user
“…It was perfect. Thanks so much for your help you have been brilliant…”
Travel Management Company
“…Thanks so much Sam, swift and efficient and so easy to use. We will use you for these services in future…”
Luxury Travel Agency
“…You guys were great, thank you so much, will definitely keep your info for future. I do get requests for this type of service frequently, so will be in contact again soon…”
Business Class Passenger
“…I want to commend Patrick on the fine job he did for us…without his help it we might have missed our flight. You run a very good service…”
Connecting Passenger
“…Many thanks for the great service and silky smooth transition!…”
Frequent Corporate Flier
“…Thank you so much for all the wonderful work your doing, thank you! all the greeters and assistants were so helpful and very nice at all the airports, I’m very grateful…”
Business Traveller
“…Philip, Wanted to sincerely thank you for doing such a great job at the last moment. Yaniv sent me a message that your service was superb….”
Hotel Concierge Staff
“…Everything worked perfectly. It was a great service. We certainly will be repeat customers…”
Inhouse Travel Arranger
“…Thank you again for all of your help, you and your team have been wonderful. 3 pairs of eyes looked at this. And all missed the most important detail..Again thank you kindly…”
Business Traveller
“…I landed in Bangkok on Saturday October 1st and received there by her employee Mon in. It was all to my full satisfaction and her employee Mon has done a very good job.She was very helpful, took care of everything and in just a few minutes the entry was done, I had my suitcase and I was sitting in the car to the hotel.please send your agent my greetings to my compliment for her great performance….” (Bangkok Oct 2022)
Family Booker
“…Thank you again for your service. My parents were very happy and well taken care of. Thank you again. We will definitely be using you again” (Cambodia Feb 2024)
Travel Booker
“…Dear Pat, Mr. J. & family landed safely and really appreciate your team who arranged the arrival service this morning very well….” (Hong Kong – Feb 2025)
Older Travellers
” Glen – I must say that the service my wife and I received was top notch. We had a tight connection (which was made tighter due to a delay in our inbound flight), but we ended up with plenty of time to spare….” (South Africa June 2024)
Celebrity Traveller
” Hello Eric and Team, your service and staff are amazing. I thank you and the staff that met with me upon my arrival in Bali yesterday. Everyone was smiling, helpful, and very professional. I will recommend your services to everyone I know as it went so smoothly….” (Indonesia Oct 2024)
Secretary
“…Thank you so much for this – your assistance is greatly appreciated. Again apologies for my error I cannot thank you enough for sorting this out for me – great service. …”(Australia Aug 2023)
Speciality Tour Operator
“…Dear Pat, I thank you very much for your effort to organise the transfer (for Ralph) and many thanks to Brian for the assistance. Ralph landed happily in Geneva this morning, everything was satisfying, the flight with Ethiopian and the transfer in ADD. I’ll use you services if I ever need assistance for my clients…” (Ethiopia April 2023)
Who Can use our service?
Airport Assistance is available to anyone – either Travelers or Bookers. Travelers use the service, and include frequent and business fliers, low cost airline users, families, performers & celebrities, corporate. MICE or affinity groups, older travellers needing some extra help, and younger travellers needing some guidance. They use our service in hundreds of Locations. Bookers choose the service for their boss, colleague, client, family or friends. They need to be absolutely sure they have selected the right service and that everything goes as planned. Bookers include travel agencies, tour operators, event organizers, executive assistants and PAs, or parents, friends and relatives. Some of the types of people who use our Fast Track are described below…

Business Travellers in any class
Travellers flying low cost, economy or premium cabins on business and wanting to use Fast Track's airport assistance customers pass hassle-free through busy and unfamiliar airports

Travel Agents & Flight Bookers
PAs, secretaries, flight bookers and travel agents can book this service for their boss or passengers with confidence, and can earn booking commission at the same time.

Frequent Fliers, always travelling
Fliers who regularly use certain airports and need the quickest route through the formalities each time, or who are often visiting new and unfamilair airports and countries

Families; Family Groups
Family groups will find our fast track or airport assistance service really helpful after long flights. Discounted Family Group rates are available in Australia, NZ, S Africa, UK, Japan & Dubai

Mums travelling with kids
Single mums (or dads) travelling with kids can have their hands full with pushchairs, bags and wriggling, tired children! Our greeters will help get everyone through the airport as quickly as possible

Celebrities and Superstars
Celebrities, actors, models and performers like to control their exposure to fans and intrusive paparazzi. We will arrange fast, private, or VIP routes through the airport, help with bags, or extra security for these special airport assistance customers.

Corporate, Incentives, Roadshows
Corporate Road show participants or incentive groups will enjoy the special executive handling that Fast Track will arrange for them when the arrive, depart or pass through a strange & busy airport

Actors, Models, Celebs, Artists
Musicians and models often travel with crew, band members, assistants and a lot of bags and equipment. Our airport staff will arrange special handling for the VIP talent, and baggage assistance for the accompanying staff

Older Fliers needing extra help
Older travellers will enjoy the special personal care and attention, help and guidance that they will receive at a busy airport before or after a long and tiring flight. A nice start or end to a special journey

Younger Fliers changing flights
Most airlines offer "unaccompanied minor " schemes for children travelling alone. But that may not cover transfers between different airlines, or help for under 18's travelling alone who are not allowed to enter an airline lounge serving alcohol

Worried Travellers, Nervous Fliers
New aiports, airports in countries with unusual language, can be concerning for anyone getting a visa, finding a driver or making a connection. Fast Track staff will provide a reliable and understandable solution and service

Visiting Relatives and Relatives
If you are visiting your friends or relatives, or if they are visiting you, then a Airport Meet and Assist service is a great treat for the travellers, and a memorable way to start and end their visit.

High end & private jet travellers
In some airports there are high end elite VVIP options for private Jet and elite travellers. These may include a limousine tarmac transfer from/to airplane, private VIP facilities, and special handling of border controls

Connecting & Transit Fliers
young, old or disabled passengers who are connecting between different airlines, or on different tickets, needing some extra help with both arrival and departure which is not offered by airline staff