What is Fast Track’s arrival service?
With our VIP Airport Arrival service you will be met at the air-bridge or where you enter the terminal building, helped through quarantine, visa on arrival, security and immigration checks, assisted to identify and retrieve your checked bags, escorted through customs checks, and taken to your driver, car or hotel representative.
Will I always be fast-tracked?
Our greeter staff will use their airport knowledge and local contacts to make passing through the airport border control checks (security, quarantine and immigration) as fast and easy as possible. In many airports we are allowed to use special lanes and procedures to reduce the time taken and/or lining up in long queues.
Can all terminals be served?
Yes. We can meet and assist you and provide the full range of VIP Airport Service in all International terminals. In a few airports the low cost terminal may have a restricted service. We can also give a VIP airport service in most Domestic terminals for help with connections, arrivals or departures.
Is there an "overnight" surcharge?
No. In the great majority of airports there are no extra charges for late night or early morning meet and assist services. But in some places (like Hong Kong, Indonesia, Korea) there is a small surcharge for overnight assistance. We will always tell you whether it will apply to your order when you inquire or book.
Is there a “short notice” surcharge?
We do accept late orders (less than 48 hours before service) and we may add a surcharge for that. We will always do our very best to arrange and confirm a late orders. If it is not possible to get staff or official approval in time, an immediate and full refund to your card will be made.