Privacy Policy
Airport VIP Pte Ltd
We at Airport VIP Pte Ltd. take our responsibilities under the Personal Data Protection Act 2012 (the “PDPA”) and the General Data Protection Regulation (GDPR) seriously. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect, and process your personal data.
This Data Protection Policy is designed to assist you in understanding how we collect, use, and/or disclose the personal data you have provided to us, as well as to assist you in making an informed decision before providing us with any of your personal data.
Introduction to the PDPA and GDPR
“Personal Data” is defined under the PDPA and GDPR to mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include names, identification numbers, contact information, medical records, photographs, and video images.
We will collect your personal data in accordance with the PDPA and GDPR. In general, before we collect any personal data from you, we will notify you of the purposes for which your personal data may be collected, used, and/or disclosed, as well as obtain your consent for the collection, use, and/or disclosure of your personal data for the intended purposes.
PURPOSES FOR COLLECTION, USE & DISCLOSURE OF PERSONAL DATA
The personal data which we collect from you may be collected, used and/or disclosed for the following purposes:
- Processing bookings for meet and assist, portage & ground transportation services
- Arranging any other travel products requested or required for 2.1
- Carrying out your instructions or responding to any enquiries by you
- Administering and/or managing your relationship and/or account with Airport VIP Pte Ltd.
(collectively, the “Purposes“)
In order to conduct our business operations more smoothly, we may also be disclosing the personal data you have provided to us to our third-party service providers, agents and/or our affiliates or related corporations, which may be sited outside of Singapore, for one or more of the above-stated Purposes. This is because such third-party service providers, agents and/or affiliates or related corporations would be processing your personal data on our behalf for one or more of the above-stated Purposes.
SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
We respect the confidentiality of the personal data you have provided to us.
In that regard, we will not disclose any of your personal data to any third parties without first obtaining your express consent permitting us to do so. However, please note that we may disclose your personal data to third parties without first obtaining your consent in certain situations, including, without limitation, the following:
- Cases in which the disclosure is required based on the applicable laws and/or regulations;
- Cases in which the purpose of such disclosure is clearly in your interests, and if consent cannot be obtained in a timely way;
- Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual;
- Cases in which there are reasonable grounds to believe that the travel arrangements, health or safety of yourself or another individual will be seriously affected and consent for the disclosure of the data cannot be obtained in a timely way, provided that we shall, as soon as may be practicable, notify you of the disclosure and the purposes of the disclosure;
- Cases in which the disclosure is necessary for any investigation or proceedings;
- Cases in which the personal data is disclosed to any officer of a prescribed law enforcement agency, upon production of written authorization signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or
- Cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
The instances listed above are not intended to be exhaustive. For an exhaustive list of exceptions, you are encouraged to read the Second, Third and Fourth Schedules of the PDPA which is publicly available at https://sso.agc.gov.sg.
In all other instances of disclosure of personal data to third parties with your express consent, we will endeavor to provide adequate supervision over the handling and administration of your personal data by such third parties, as well as to provide for adequate forms of protection over such personal data.
REQUEST FOR ACCESS AND/OR CORRECTION OF PERSONAL DATA
You may request to access and/or correct the personal data currently in our possession at any time by submitting your request through the following methods:
Airport VIP Pte Ltd: FAO General Affairs Manager 133 New Bridge Road, 08-03 Chinatown Point Singapore 059413 privacy@asiafasttrack.com
For a request to access personal data, we will provide you with the relevant personal data within a reasonable time from such a request being made.
For a request to correct personal data, we will undertake the following:
- We will correct your personal data as soon as practicable after the request has been made; and
- Subject to paragraph 4.1, we will send the corrected personal data to every other organization to which the personal data was disclosed by us within a year before the date the correction was made, unless that other organization does not need the corrected personal data for any legal or business purpose.
We will also charge you a reasonable fee for the handling and processing of your requests to access your personal data.
REQUEST TO WITHDRAW CONSENT
You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control at any time by submitting your request through the following methods:
Airport VIP Pte Ltd: FAO General Affairs Manager 133 New Bridge Road, 08-03 Chinatown Point Singapore 059413 privacy@asiafasttrack.com
We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter refrain from collecting, using and/or disclosing your personal data in the manner stated in your request.
ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA
We will take appropriate measures to keep your personal data accurate, complete and updated.
We will also take commercially reasonable efforts to take appropriate precautions and preventive measures to ensure that your personal data is adequately protected and secured. Appropriate security arrangements will be taken to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your personal data. However, we cannot assume responsibility for any unauthorized use of your personal data by third parties which are wholly attributable to factors beyond our control.
We will also take commercially reasonable efforts to ensure that the personal data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any other legal or business purposes.
UPDATES ON DATA PROTECTION POLICY
As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time.
We reserve the right to amend the terms of this Data Protection Policy at our absolute discretion. Any amended Data Protection Policy will be posted on our website and can be viewed at www.asiafasttrack.com and https://asiaairportconcierge.com.
You are encouraged to visit the above websites from time to time to ensure that you are well informed of our latest policies in relation to personal data protection.
COOKIE POLICY
What Are Cookies?
As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or ‘break’ certain elements of the site’s functionality.
How We Use Cookies?
We use cookies and similar tracking technologies for several reasons explained below. Most browsers accept cookies by default, but disabling cookies may affect how the site works. It’s best to leave all cookies enabled if you’re unsure whether you need them, as they might be necessary for the services you use. We use cookies, web beacons, tracking pixels, and other technologies to customize and improve your experience on our application. These technologies do not collect your personal information. You can remove or reject cookies, but this may impact the application’s availability and functionality.
Disabling Cookies?
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
- Forms-related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
- Session cookies: These cookies are temporary and are erased once you close your browser. They help you navigate through our booking tool smoothly, maintaining your selections or inputs (e.g., selected service types) as you move from one page to another.
- Persistent cookies: These cookies remain on your device for a set period or until you delete them. They store your login information and preferences, making future visits faster and more convenient by remembering your details.
- Analytics cookies: These cookies collect anonymous data about how you interact with our booking tool. They help us understand which parts of the tool are most used and identify areas for improvement.
Web Beacons
Web beacons, also known as pixel tags or clear GIFs, are small graphics used to monitor user behaviour on our website. They help us track the effectiveness of our content and advertising, gather statistical data, and improve user experience. Unlike cookies, web beacons are invisible on the page and collect information without storing data on your device.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site:
- Google Analytics: This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, for helping us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
- Third-party analytics: We also use third-party analytics to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit, which helps us understand how we can improve the site for you.
MORE INFORMATION
Hopefully, that has clarified things for you, and as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information, you can contact us through one of our preferred contact methods:
Airport VIP Pte Ltd FAO: General Affairs Manager 133 New Bridge Road, 08-03 Chinatown Point Singapore 059413 privacy@asiafasttrack.com
IMPORTANT NOTICE
This Privacy Policy only applies to this Website and not to the websites of other companies, individuals, or organizations to which we provide links or from which there are links.
Last Updated on June 1st 2024
